Business Details
Your Trusted Flooring Experts in Chicopee, MA
Baystate Rug & Flooring has established itself as a premier flooring destination in Chicopee, Massachusetts. Our team of specialists offers comprehensive solutions spanning hardwood, carpet, luxury vinyl, laminate, and tile flooring options tailored to individual preferences and budgets. With service areas covering western Massachusetts and the Pioneer Valley regions, we combine extensive product knowledge with professional installation expertise to deliver lasting value. Our commitment to excellence extends to personalized design consultations, in-home measurements, and convenient financing options.We serve both residential and commercial clients, offering services like carpet binding, disposal, and commercial installations. Our partnerships with leading flooring brands ensure access to innovative products like EverStrand and RevWood. Operating with transparent business practices, we maintain flexible hours including Saturday availability. Our physical location at 671 Grattan St serves as a hub for product exploration and expert guidance. Through consistent service quality and community-focused operations, we've earned the trust of local customers seeking reliable flooring solutions.
Services
Hardwood Flooring
Carpet Installation
Tile Flooring
Laminate Flooring
Luxury Vinyl
Vinyl Flooring
Carpet Disposal
In-Home Measurement
Residential Installations
Commercial Installations
Highlights and features
- We offer extensive flooring selections from top brands like Karastan
- Our team provides professional residential and commercial installations
- We feature convenient financing options with credit approval
- We serve 15+ communities across western Massachusetts
- We offer personalized design consultations and in-home measurements
What people say
Excellent selection
Professional installers
Great financing options
Knowledgeable staff
Quality products
Services
Hardwood Flooring
Our hardwood flooring solutions combine timeless aesthetics with durable construction. We offer solid and engineered wood options in various finishes and species. Professional installation ensures proper acclimation and precise fitting for lasting beauty.
Carpet Installation
We provide comprehensive carpet solutions from selection to professional installation. Our services include in-home measurements, removal of old carpeting, and precise fitting of new installations. We offer binding services for custom carpet pieces.
Luxury Vinyl
Our luxury vinyl flooring options deliver water-resistant durability with stylish designs. We offer both plank and tile formats suitable for residential and commercial spaces. Expert installation ensures proper subfloor preparation and seamless transitions.
Tile Flooring
We specialize in porcelain and ceramic tile installations for kitchens, bathrooms, and living areas. Our services include custom cuts, waterproofing for wet areas, and grout color matching for cohesive designs.
Design Consultation
Our specialists provide personalized flooring recommendations based on space requirements and style preferences. We offer in-home consultations to assess lighting conditions and room dimensions. We help coordinate flooring choices with existing decor elements.
Questions
What flooring options do you offer?
We carry hardwood, carpet, luxury vinyl, laminate, porcelain tile, and ceramic tile flooring options from trusted brands like Karastan and EverStrand.
Do you provide installation services?
Yes, we offer professional residential and commercial installation services including carpet binding, tile setting, and hardwood floor fitting.
What areas do you service?
We serve Chicopee, Springfield, Holyoke, and 12+ communities across western Massachusetts and the Pioneer Valley region.
Are financing options available?
Yes, we offer flexible financing plans with credit approval. Minimum monthly payments apply - see store for complete details.
What are your business hours?
We're open Monday 10AM-2PM, Tuesday-Friday 10AM-4PM, Saturday 10AM-1PM, with after-hours appointments available.
Reviews (6)
Tom OBrien
Nov 21, 2020
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Great Service! Reasonable prices. We went to the store and worked with Justin to find the right carpet for our bedroom. He came out as promised to take measurements of the room and quote us a price. The carpet came in as promised. We scheduled an install date. They came on that date, moved a very heavy piece of furniture and installed the carpet. They took away the old carpet and padding and cleaned up nicely. We are quite pleased with Baystate Rug and Flooring.
Sue Zamis
Apr 09, 2019
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I used Baystate Rug on a few occasions. I had an outstanding experience every time. Sales team was very knowledgeable, great installation and competitive pricing! All around excellent experience.
Joe Lavallee
Feb 28, 2019
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3 years ago, did $40,000 renovation withthem. awesome job! Now that their inside people and their installer left this year (for unknown reasons), I have 1 (one) floor tile that needs replacing. photos, 14 emails, 6 ph calls, and no return call. The owner will not respond nor reply in any way. Never was I rude at all. This has been going on for 8 months. DO NOT USE this company. They have lost many contractors that swore by them (from what I hear)!
Just awful. ZERO customer service. Either they are bought up by someone or they close and any deposits will be gone forever! I don't like to write poor reviews but, they have NOT stood up to normal expected customer service service. [To post, I guess you need to hit a star but, I don't even give them one] Update: Well, after a couple of Cust Svs people being replaced, there is a newer lady named Beverly that is awesome! She stepped up to the plate after a long time looking for help. She turned my faith in the hope of trying to get "back on track" to the good Company you were. Thank you Bev!
Just awful. ZERO customer service. Either they are bought up by someone or they close and any deposits will be gone forever! I don't like to write poor reviews but, they have NOT stood up to normal expected customer service service. [To post, I guess you need to hit a star but, I don't even give them one] Update: Well, after a couple of Cust Svs people being replaced, there is a newer lady named Beverly that is awesome! She stepped up to the plate after a long time looking for help. She turned my faith in the hope of trying to get "back on track" to the good Company you were. Thank you Bev!
Britt Richards
Apr 15, 2018
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I called Bay state rug to see about getting some work done and was told that all the sales men wear busy that was on Monday, so I left my name and number. On Wednesday after getting no response I drove down there. I talked to the owner seems that we know a lot of the same people. It was looking good ( so I thought ). Thursday a lady who works in the office came to take measurements. Thats the last i have heard from them its been a week later nothing. I wasted a lot of time dealing with these people so my advice look elsewhere.
Jerri Brueno
Feb 12, 2018
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After 4 months of miscalculations, wrong layouts, being told materials can't be used after they recommended them and multiple cahnges of start dates, I was informed my job couldn't be done unless I paid an added $4800. IF YOU ARE LOOKING FOR FLOORING, DO NOT GO TO BAYSTATE FLOORING!
Dave Helman
Jan 19, 2018
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Have used Bay State many times in the past. They are our "go to" for our flooring needs. Always pleasant and helpful.
